Delivery & Returns

Delivery Options To Suit You We use ROYAL MAIL . DHL & DPD Tracked Delivery. All orders are sent discreetly in plain packaging.
UK
UK STANDARD  3-4 Working Days ( Tracked )    FREE
.
UK SAVER  1-3 Working Days ( Tracked )  £1.95 FREE For Orders Over £40
.
Next Working Day  - Ordered Monday - Thursday by 1pm  £3.95  FREE For Orders Over £60
.
EUROPE
£12.95 EU EXPRESS SHIPPING ( 4 - 5 Working Days ) UPS Tracking |  FREE For Orders Over £120.00
.
.
Rest Of World
£17.95 Rest Of World Express 4 -7 working days UPS ( Tracking ) FREE For Orders Over £120.00
.

  • Items must be returned within 28 days of receipt.

  • Items must be unworn and unwashed.

  • Pierced jewellery cannot be returned for health and hygiene reasons.

  • Underwear and swimwear can only be returned if the hygiene seal has not been removed.

  • Beauty products and accessories cannot be returned for hygiene reasons.

  • Items must have all tags attached.

  • If you’re not happy with something you purchase from us, for any reason,
  • then you can return it to us  and we’ll be happy to exchange your item(s) or refund it for you.
  • Items must be unworn, unwashed and in their original condition with all tags intact for lingerie and all seals intact for toys and accessories. There are a few things we can’t exchange or refund, these are;

    • Lingerie, which has been used or where the hygiene seal, tags or labels have been removed

    • Hosiery which has been used and where the seal is broken

    • Face Coverings, due to hygiene.

      • Costumers is responsible for covering the cost of Returns.

    • Refunds information

      Once we have received your return Items at our Warehouse,  We will Process your Refund Within 24 Hours. Your Refund should show on your Bank  Account within 3 to 5 Working Days (Monday to Friday, excluding bank holidays)  Please note some banks may take longer than 5 working days to process Refund Payment.

    • Return Address
      HOUSE OF LINGERIE
      16 EMPIRE AVENUE
      N18 1AD
      LONDON UK
      Discreet Packaging Your privacy is of the utmost importance to us so we always use plain brown or black packaging without logos or branding to ensure 100% discretion. The only person know is you!
      All of our orders are sent under plain packaging, with nothing to indicate the parcels contents.